Our dedicated team is here to offer support and advice whenever you need it. If you need help with payments, accounts, finding the best tariff for you - or if you have feedback about our service – we can help. We’ll make sure all our services and prices are easy to understand. And if you need extra help for yourself or a relative, we can put this in place. You’ll benefit from a transparent, trusted service where the customer always comes first
We’ll always try to:
We know how important it is to learn from where things have gone wrong. We want to do this for our service too, so that we can improve what we do in the future. That’s why we have our own procedure for investigating complaints about our customer service.