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Support • Receiving money

Novatum sends an email when your account is accessed from a new device and location.
If you received an email about an unrecognized login and do not recognize this login session:

  1. Review your Novatum sessions. You can see information on your past Novatum logins and sign out of them if any seem suspicious.
  2. Enable two-step authentication. Two-step authentication lets you use your mobile device as an extra layer of security: when someone logs into your Novatum account they will also have to provide a unique code that we will send to your mobile device.
  3. Reset your Novatum account password. If you believe someone logged into your account without your permission, you can reset your password to prevent them from logging in again.
If you have not found the answer to your question,
then we are always ready to help:
Contact us